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Cancellations & Refund
Cancellation and Refund

Any cancellation of booking that has been made by the User for Lease Vehicle via the Website can be made by the User by sending an email to WAHDAH or a telephone call to our hotline. Official contact details for WAHDAH are as follows:

Email : support@wahdah.my

Hotline : +6016 277 4594

Please note that all cancellation requests MUST be communicated directly to WAHDAH through the provided channels above as we are fully committed to ensuring a smooth and efficient transaction process for our users.

In the event the User decides to cancel any booking of the Lease Vehicle that was made via the Website, any Lease Charges which were previously paid by the User may be eligible for a refund, subject to the following conditions:

(a) Full refund

(i) In the event, the User has canceled the booking more than 24 hours before vehicle pick-up time.

(b) Partial refund

(i) For any booking cancellation that occurs within 24 hours before the vehicle pick-up time as stated in the booking confirmation, a penalty amounting to one (1) day’s worth of paid Lease Charges will be applied. This is calculated from the base price not taking into account any promo codes and referral discounts. Additionally, customers are responsible for a 5% processing fee for each cancellation of the total amount paid. However, any insurance purchased by the User in this instance shall not be subjected to a refund.

(c) No refund

(i) No refund of paid Lease Charges would be applicable in the event the User cancels the booking after vehicle pick-up time, or in the event of a "No Show".

(ii) No refund of paid Lease Charges would be applicable in the event the User decides to change (downgrade) the specification of the Lease Vehicle one day before the vehicle pick-up time.

(iii) No refund of paid Lease Charges would be applicable in the event the User fails to provide the registered Drivers to collect the Lease Vehicle as per the scheduled booking.

(iv) No refund of paid Lease Charges would be applicable in the event the User neglects to collect the Lease Vehicle without prior notice.

In the event the User chooses to claim for refund of any Lease Charges which was paid by the User, such claims may be refunded subject to the following conditions of the refund process;

(a) The User shall contact WAHDAH within the stipulated time stated in the refund policy above to document the issue and place a hold on any Lease Charges which was paid by the User. 

(b) The User shall include the invoice and/or other evidence of the issue as part of the claim.

(c) The User shall respond to requests for further additional information and cooperation from WAHDAH.

(d) The User shall have exhausted all reasonable efforts and/or remedies to remedy the leasing issue with the Drivers or person in charge prior to making a claim, including notifying WAHDAH of said issue.

(e) WAHDAH shall notify the User regarding transaction of refund via email. The amount of any Lease Charges paid by the User will be credited to the User’s WaCash account after the Lease Vehicle returns. For deposit, the User will be able to withdraw after 15 days from when the Lease Vehicle has been returned to WAHDAH.

D
Dilla
on 13/11/2023